Swapnil Shripad

About Swapnil Shripad

I am an ITIL V3 certified and SIAM Foundation & SixSigma trained IT professional with over 10 years of experience in program and project management, ITSM, quality assurance, and technology education. My journey in the IT realm has been an exciting one, marked by a relentless pursuit of excellence and innovation. My expertise encompasses a wide range of domains, including identity & access management, governance, controls, H/W&S/W vendor management, application risk assessment, and JML processes. I take pride in my proven track record in optimizing operational excellence, enhancing process efficiency, and ensuring regulatory compliance across diverse industries. One of my key strengths is my ability to design and implement strategies that aim at achieving seamless project execution and implementation for smooth project transition. I specialize in providing leadership and guidance to cross-functional project team members and have honed my skills in liaising with various functional domains to maximize the likelihood of project success. To know more about my work experience and technical skills, you can connect with me or email me at s••••••••@gmail.com, and I will be pleased to discuss. Thank you!#ITIL #ITILV3 #ITSM #SIAMFoundation #SixSigma #ProjectManagement #ProgramManagement #QualityAssurance #TechnologyEducation #ITCertifications #ITExperience #ITProfessional #TechSkills #TechEducation #ITManagement #ITILCertified #SixSigmaTrained #SIAMCertification #ProjectManager #ProgramManager #QualityControl #TechLeadership

Experience

1. Technology Education Senior Analyst

   Accenture

   Jan 2023 — Present · IN

   Developing application training programs and resources for specific applications, and providing performance support to ensure users can effectively utilise applications• Creating & analysing learning content and educational materials such as e-learning modules, documentation, and other resources to facilitate learning and skill development• Developing a strategic approach to continuously improve and evolve training programs and methodologies in response to changing technology and organisational needs• Designing and delivering traditional classroom-based training sessions, like Instructor-Led Training (ILT) often led by an instructor, for technology-related topics• Managing technology-related projects and programs, including planning, execution, and oversight to ensure that completed successfully• Overseeing the delivery and management of IT services within an organisation, ensuring that in line with business needs and objectives; focusing on the design and optimization of IT service management processes within a cloud-based infrastructure• Managing and maintaining the technology infrastructure, including servers, networks, and hardware components to ensure reliable and efficient service delivery• Coordinating the integration and management of various service (SIAM) providers and vendors to ensure seamless delivery of IT services to the organisation• Managing the service desk or helpdesk function, which involves handling and resolving user issues, service requests, and incidents related to technology and IT services

Education

• Bkcp

  Secondry School Certificate

  1994 — 2005

• Dharampeth College

  High School

  2005 — 2007

• Nagpur University

  Bachelor's Degree

  2007 — 2013

• Symbiosis Institute of Business Management, Pune

  Master of Business Administration (M.B.A.)

  2021 — 2023