Swapnil Patankar
Itsm Specialist @Idox
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WORK HISTORY
Itsm Specialist @Idox
Pune, IN
Accountable for overseeing end-to-end IDOX workflows and leading workflow automation initiatives to optimize operational efficiency, reduce manual intervention, and enhance overall business performance.Led the design, development, and implementation of workflow automation solutions to streamline business processes, improve accuracy, and drive continuous operational improvement.Spearheaded the development of customized, company-branded email templates integrated within automated workflows, strengthening brand consistency and enhancing communication effectiveness.Directed the design of user-centric process flows and login interfaces aligned with workflow automation standards, ensuring seamless functionality, intuitive navigation, and improved usability.Managed, monitored, and continuously optimized workflow automation processes, proactively identifying opportunities to design and implement new automated workflows to increase efficiency and scalability.
EDUCATION
Shri Datta Meghe Polytechnic
Diploma of Education, Computer Science
Rajiv Gandhi College of Engineering and Research
Bachelor of Engineering - BE, Computer Science
ABOUT SWAPNIL PATANKAR
Working professional, with 7 years of Experience in workflow Automation, ITSM/ITOM,Production Support and application support
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