Swapnil Musale

Sr. Manager at IDFC first bank

Role: Senior Manager at IDFC FIRST Bank
Location: Thane, MH, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Swapnil Musale

Energetic, customer focused professional with over 15 years plus of experience in leading…

Experience

Senior Manager
IDFC FIRST Bank
May 2022 — Present · IN
Cross sell management at captive center of call center, vendor management, product management.

Education

University of Mumbai
B.COM
2000 — 2006

Skills

Team Management
Management
Crm
Call Centers
Performance Management
Team Leadership
Bpo
Mis
Recruiting
Operations Management
Customer Service Management
Vendor Management
Customer Retention
Process Management
Customer Service
Customer Acquisition
Customer Support
Customer Insight
People Management
Risk Management
Relationship Building
Training
Negotiation
Interpersonal Skills
Leadership
Call Center
Contact Centers
Customer Relationship Management (Crm)
E-Commerce

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Swapnil Musale

Experience

Senior Manager

Education

University of Mumbai

Skills

Find verified contacts for anyone on LinkedIn