Swapnil Mondkar

About Swapnil Mondkar

Datacenter Lead with 11+ years of experience in IT operations, ITIL V4 certified…

Experience

1. Team Lead Datacenter Operation Engineer (Itilv4 Service Management)

   Amdocs

   Feb 2018 — Present · Navi Mumbai, IN

   Handling the team strength of 13 resources, takes care of Datacenter Domain of V! Managing VM’s and 3500+ physical servers for 3 Data centers and respectively across pan India location. Handling monthly and weekly review meeting with customer Handling Vendor & Asset Management Responsible for quarterly and yearly revenue billing sign-off and closure Handling Incident management for Windows, Linux & VMware platforms with internal team members till closure of incident with appropriate RCA in place. Responsible for executing mock drill from Production to DR environment once in a quarter. Responsible for planning and executing of Infrastructure projects Responsible for SLA management Handling Change Management Managing the Annual maintenance contract with OEM vendor Handling the audit queries and closing non-compliance where ever required. Have implemented Service Improvement Plans for the better excellency of deliverance

Education

• KUDAL HIGH SCHOOL KUDAL JUNIOR COLLAGE

  HSC

  2005 — 2006

• Diploma In computer Engineering

  Diploma In computer Engineering, Computer Engineering

• Diploma In Computer Engineering

  Diploma Computers

  2007 — 2011

• Kudal High School Junior college Kudal

  SSC

  2003 — 2004

• Bachelors of Computer Application Engieering

  Computer Engineering

  2012 — 2015