Swapnil Mitra
Operations & Process Excellence Specialist | Global Payroll & Benefits Systems | Quality Governance | Workflow Optimization
- Role
- Quality Team Lead at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Swapnil Mitra
Operations Excellence Specialist with 9+ years of experience delivering high-impact improvements in quality governance, audit frameworks and workflow automation. Strong expertise in SLA governance, RCA/CAPA, SOP design, analytics-driven process improvement, automation, and stakeholder collaboration.Recognized for implementing 21+ transformation projects, ₹10.5M annual savings, reducing defects by 60%, and improving audit accuracy from 72% to 96% across multi-country operations (US, Canada, EMEA).
Experience
Quality Team Lead
Aug 2023 — Present · Bengaluru, IN
Built and implemented end-to-end quality frameworks across Time & Attendance, Benefits, Payroll & CTK operations. Defined sample sizes based on process criticality, established automated reporting mechanisms, conducted regular feedback and calibration sessions with stakeholders, and drove continuous improvement through actionable plans based on defect trends and VOC insights.Leading a team of 8 Quality analysts, providing mentorship in quality best practices, performance optimization, and stakeholder management.Published weekly and monthly business reports (WBR/MBR) for leadership, leveraging data analytics for process improvements.Led RCA, CAPA, audit governance, and compliance checks across multiple geographies (US, CA, EMEA). Utilized Gen-AI tools to automate redundant tasks, developed VBA scripts and created small applications using Amazon PartyRock for process improvement.Owned SOP standardization across multiple resolver groups ensuring process consistency and reducing operational ambiguity.Partnered with Ops, Payroll, CPP, Product & Policy teams to resolve escalations and deploy stabilizing mechanisms.
Education
MVJ College of Engineering, Bangalore, India
Bachelor of Engineering - BE, Computer Science
2012 — 2016
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