Swapnil Mali
Head - Service Delivery Business Application Management @ Wipro | PMP | Application Management| IT Strategy | HR Technology
- Role
- Head Service Desk at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Swapnil Mali
Seasoned IT expert with 18 years of experience in delivering innovative and impactful IT…
Experience
Head Service Desk
May 2022 — Present · Mumbai, IN
Currently heading the application management function at Wipro. This role involves strategic planning, resource management, and operational oversight to ensure that applications meet the organization’s business needs and objectives. Work closely with other IT leaders, business stakeholders, and external partners to drive innovation, enhance performance, and maintain high levels of application availability and user satisfaction.Acting as a single point of contact with OEM partners, vertical heads for management & delivery of programs.Oversee relationships with software vendors and internal developer teams, ensuring that contracts and service level agreements(SLAs) are effectively managed.Build and lead a high-performing team of application managers, specialists, and support staff.Provide coaching, mentoring, and professional development opportunities for team members.Develop and implement the strategic roadmap for the Application Management Group, aligning with the organization\'s goals.Oversee the daily operations of the Application Management Group, ensuring efficient management of all enterprise applications.Act as the primary liaison between the Application Management Group and other business units, ensuring alignment of application services with business needs.Manage relationships with key stakeholders, including senior management, to ensure satisfaction with application performance and support.Develop and manage the budget for the Application Management Group, ensuring efficient use of resources.Allocate resources effectively across projects and operational needs to meet organizational objectives.Provide regular reports to senior management on application performance, project progress, and strategic initiatives.
Education
Datta Meghe College of Engineering CIDCO Sector III Airoli Navi Mumbai 400 708
Diploma
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA
University of Mumbai
Bachelor's degree
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