Swapnil L.
Quality Associate ll at CompuCom
- Role
- Quality Associate ll at Compucom
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Swapnil L.
Quality Associate (Level 2) with a strong IT services background, specializing in incident, problem, and change management across ServiceNow and Amdocs environments. I streamline ticket workflows, reduce MTTR, and improve SLA compliance by driving root-cause analysis, clean handoffs, and clear stakeholder communication. I translate business issues into actionable fixes, optimize ITIL processes, and partner with cross-functional teams to enhance service reliability and customer experience. Bachelor of Engineering; skilled in ServiceNow, Amdocs, ITIL, ticketing tools, communication, escalation management, and continuous improvement. Looking to add value in IT operations, support, and service delivery roles.
Experience
Quality Associate ll
Feb 2020 — Present · IN
Education
Karmaveer Bhaurao Patil College of Engineering and Polytechnic
Bachelor of Engineering - BE
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