Swapnil Khurana

About Swapnil Khurana

With 16+ years of cross-functional experience as an AI Product Manager, AI Business Analyst, I specialize in driving digital transformation, implementing Agentic AI, and building LLM-powered intelligent automation across Banking, Financial Services, Insurance, Healthcare, and Aviation domains.I design and deliver AI solutions, from strategic planning and requirement discovery to deployment, leveraging Generative AI, NLP, and multi-agent architectures. My work has enabled organizations to boost operational efficiency and accelerate digital maturity, including: 25% improvement in First-Contact Resolution (FCR) 35% reduction in customer support costs Enhanced customer experience through personalized, context-aware AI interactionCore Competencies & Technical Expertise:AI, LLMs & Agentic SystemsAgentic AI Architectures • Generative AI • OpenAI Integration • Intelligent Chatbots • NLP/NLU Pipelines • Prompt Engineering • Retrieval-Augmented Generation (RAG) • AI Governance • AI Product RoadmappingAzure • AWS • API Design • Power BI • Teradata • Oracle SQL Product, Delivery & Agile LeadershipAgile & Scrum (SAFe) • Product Lifecycle Management • User Research & Persona Creation • Digital Product Strategy • Market & Trend Analysis • Value Proposition Design • Budgeting & ROI Assessment • Stakeholder Management • Cross-functional LeadershipTools & PlatformsJIRA • Confluence • ServiceNow (SNOW) • ALM • HP QC • MS Office SuiteIndustry ExpertiseBanking • Insurance • Payments • Wealth & Asset Management • Digital Banking • Capital Markets (Trading, FX, Equities) • Fraud, KYC & AML • eCommerce • Healthcare • Aviation (Airline Ops, Payments, Customer Experience)I focus on building reliable, scalable AI ecosystems that align business priorities with advanced technologies to unlock new revenue streams, optimize operations, and transform user experiences across mobile and web platforms. Feel free to reach out:o••••••••@gmail.com

Experience

1. Brane Group

   Present

Education

• Indian Institute of Management, Calcutta

  Master of Business Administration, Executive Business Administration and Management

• Indian Institute of Science (IISc)

  PG Program in Business Analytics & Machine Learning

• Georgia Institute of Technology

  Master of Science in Computer Science (OMSCS), Advanced Artificial Intelligence, Computing Systems and Interactive Intelligence

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering (B.E.), Computer Science Engineering

  2005 — 2009

Skills

• Business Analysis
• Java
• Quality Center
• User Acceptance Testing
• Agile Methodologies
• Performance Testing
• Hp Qtp
• Selenium
• System Testing
• Defect Tracking
• Selenium Ide, Rc
• Hp Quality Center
• Requirements Analysis
• Software Development Life Cycle (Sdlc)
• Qtp
• Sdlc
• Test Automation