Swapnil Khairnar
Digital Transformation Leader | CRM Strategist | Power Platform Enthusiast | Financial and Retail Services Expert
- Role
- Senior Manager Crm at Shoppers Stop
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Swapnil Khairnar
With 14+ years of experience driving digital transformation across BFSI, retail, and…
Experience
Senior Manager Crm
Apr 2023 — Present · Mumbai, IN
CRM - Functional consultant. Automation of customer service processes.Enable omnichannel experience - Bots, Telephony, Email, and Social media into CRM.Customer suvey and campaigns management.Data analytics - Reports and dashboardsPOS and Loyalty system management
Education
PVG College of managment Nasik
Master of Business Administration (M.B.A.), Information Technology
2013 — 2014
Pethe Vidyalaya Nasik
SSC
1997 — 2010
Savitribai Phule Pune University
Bachelor of Engineering (BE), Information Technology
2005 — 2010
Skills
- Ajax
- Google Webmaster Tools
- C
- Html
- Php Zend Framwork
- Java
- Pmp
- Team Management
- Php
- Jquery
- Facebook Api
- Web Services
- Web Development
- C#
- Oop
- Google Maps
- Xml
- Javascript
- Project Management Body of Knowledge (Pmbok)
- Mysql
- Sql
- Linux
- Css
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