Swapnil Kaushik
Customer Success Manager @ Katalon | #Automation #QA\"
- Role
- Customer Success Manager at Katalon
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Swapnil Kaushik
As a Customer Success Manager at Katalon, I help organizations optimize their test…
Experience
Customer Success Manager
Nov 2024 — Present · IN
As a Technical Customer Success Manager at Katalon, I help organizations implement and optimize test automation strategies to enhance software quality and efficiency. I work closely with clients to provide technical guidance, best practices, and tailored solutions, ensuring they maximize the value of Katalon’s platform. My role involves:*Test Automation Architecture – Assisting customers in designing scalable and maintainable automation frameworks using Katalon solutions.*Technical Consultation – Providing best practices on test execution, CI/CD integration, API testing, mobile and web automation, and TestOps for test management.*Troubleshooting & Support – Diagnosing automation challenges, resolving technical issues, and optimizing test performance.*CI/CD & DevOps Integration – Helping teams integrate Katalon into their DevOps pipelines with Jenkins, Git, Azure DevOps, and other CI/CD tools.*Performance & Reliability Optimization – Ensuring test stability, reducing flakiness, and enhancing automation efficiency.*Customer Enablement & Training – Conducting workshops, technical onboarding, and hands-on training to maximize product adoption.*Feedback & Product Improvement – Collaborating with product and engineering teams to enhance Katalon’s offerings based on real-world customer use cases.
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