Swapnil Jagdale
Team Lead Operation | CTS
- Role
- Customer Service Team Lead at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Swapnil Jagdale
I have over four years of experience in delivering outstanding customer service, and I have a proven history of improving client relationships. Currently, I work as an Operations Team Lead at Teleperformance, where I oversee Financial technology campaign.
Experience
Customer Service Team Lead
Apr 2023 — Present · Indore, IN
As a Team Lead, my responsibilities include supervising day-to-day team operations and motivating the team to create a stimulating work environment. Some of my day-to-day tasks include:1. Setting clear team goals.2. Delegating tasks and setting frameworks.3. Monitoring team performance.4. Identifying training needs and providing coaching and leadership.5. Actively listening to team feedback and resolving conflicts efficiently.6. Recommending and promoting team-building activities.7. Identifying business growth opportunities.
Education
Acropolis Group of Institutions
Master of Business Administration - MBA, Marketing/Marketing Management, General
2020 — 2022
Softvision Institute of Technology & Science, Vijay Nagar, Indore
b.com(CA)
2017 — 2020
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