Swapnil Dubey

About Swapnil Dubey

A seasoned professional in the outsourcing space within information technology enabled services with over twenty years of work experience that spreads across industries and verticals. Extensive experience in managing large operations service delivery for clients across US and UK geographies. Additionally, having worked across levels has helped strengthen understanding of all key aspects of operations management and helped build this as a core competency.Exposure to transitions and project management have further sharpened understanding and aided execution skills pertaining to value generation and transformation.Strong understanding of P&L and financials and associated levers to take informed decisions has helped optimize costs and manage portfolio efficiently.Strong stakeholder management skills to manage internal and client side key personnel to develop sustainable partnerships that help integrate goals for meaningful execution.Biased towards strong governance, ensuring adequate leadership oversight to all key primary and tertiary metrics that ensures being compliant through ethical delivery.Able communicator and change management leader capable of independently taking decisions and running delivery centres. Strong Emotional Quotient, that help create the right environment for colleagues to perform and prosper thus ensuring high retention and employee satisfaction levels. Focused on capability development that helps colleagues learn new skills and stay relevant to the ever changing needs of the industry.

Experience

1. Vice President

   EXL

   Jan 2021 — Present · Hyderabad, IN

   Responsible for offshore delivery across diverse insurance platforms pertaining to Premium Audit, Survey Operations, Content Extraction, Recoveries and Subrogation and Legal Support Services. Closely liaise with platform and product owners to deliver offshoring services to clients and support growth and transformation objectives. Lead a team with diverse skill-sets across platforms to achieve strategic goals and outcomes.

Education

• Professional Hospitality Discipline

  BA Hospitality Management, Operations Management and Supervision

  1996 — 1999

• St.Thomas College Dehradun

  Senior Secondary from ISC board, Accountancy, Economica and Commerce

  1984 — 1996

Skills

• Business Process Improvement
• Talent Management
• Training Delivery
• Service Delivery
• Business Analysis
• Operations Management
• Resource Management
• Sla
• Statistical Data Analysis
• Team Leadership
• Business Transformation
• Customer Service
• Operational Cost Analysis
• Performance Management
• Crm
• Six Sigma
• Process Management
• Customer Satisfaction
• Operational Excellence
• Leadership
• Team Building
• Management
• Telecommunications
• Team Management
• Transition Management
• Change Management
• Bpo
• Vendor Management
• Outsourcing
• Business Process
• Business Process Re-Engineering
• Offshoring
• Call Centers
• Process Excellence
• Mis
• Employee Engagement
• Workforce Management