Swapnil Chawathe

About Swapnil Chawathe

Total 19+ years of industry experience with a proven track record in driving managed…

Experience

1. Management Consulting Delivery Manager

   Accenture

   Jan 2022 — Present · Pune, IN

   Leading a high-performing delivery team, managing multiple agile development projects of cloud transformation, contact center modernization, and meeting, and exceeding customer expectations.• Developed comprehensive project plans, including scope, goals, deliverables, timelines, and resource allocation, using Agile project management tools and techniques.• Oversaw the daily stand-up meetings, sprint planning, sprint reviews, and retrospectives to ensure effective communication, transparency, and continuous improvement.• Leading RFPs, Client PoCs, and sales proposals for ‘AWS connect’ and ‘Salesforce service cloud voice transformations.• Helped clients to set a foundation for digital transformation and enablement of Cloud Contact Center as a Service (CCaaS) operating model with the Amazon Connect platform.• Architected AWS cloud contact center suite with a chatbot, Salesforce, WFM integration, and other AWS AI services to make customer journey, and experience more dynamic, personal, and natural.• Implemented and monitored key performance indicators (KPIs) to track project progress, quality, and customer satisfaction.• Managed project budgets, tracked expenses, and provided accurate financial forecasts and reports to stakeholders and management.• Mentored and coached team members, fostering their professional growth, improving skillsets, and promoting a collaborative and high-performance work culture.• Member of Central POSH IC committee. Leading internal org initiatives of building assets and accelerators.

Education

• Mumbai University Mumbai

  Bachelor of Engineering - BE

  1996 — 2001