Swapnil Chauhan

About Swapnil Chauhan

I am a Customer Success Associate with a strong foundation across client-facing roles, operations, and payroll within a SaaS environment.Currently, I manage day-to-day operations for an international enterprise client, ensuring smooth execution, timely issue resolution, and consistent client satisfaction. I work closely with cross-functional teams to deliver effective solutions and maintain a high standard of service.I journey started as a Client Partner, where I was involved in stakeholder communication and understanding client requirements. I then moved into operations, handling payroll processing, reporting, and process improvements, building a strong foundation in execution and accuracy.I am particularly interested in growing within Customer Success by developing a deeper understanding of account management, customer retention, and business impact. Interests: Customer Success | SaaS | Client Management | Process Improvement | Data-Driven Operations Open to connecting with professionals in Customer Success and SaaS who value growth, collaboration, and delivering real customer value.

Experience

1. Customer Success Associate

   Espresa

   Mar 2026 — Present · Dehradun, IN

   Acting as the primary point of contact for operations of an international enterprise clients, ensuring smooth operations and consistent client satisfaction.Monitoring account activities, identifying gaps in usage, and working towards improving customer experience and long-term retention.Handling client communication through emails and Zendesk, ensuring timely responses and resolution within defined SLAs.Collaborating with cross-functional teams including product, tech, and operations to resolve issues and deliver effective solutions.Supporting payroll operations and platform enablement to align with client requirements and ensure accurate processing.Contributing to internal process improvements and automation initiatives to enhance efficiency and reduce manual effort.

Education

• Graphic Era Hill University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Internshala Trainings

  Financial Modeling and Valuation Certification Course, Financial Modeling and Valuation