Swapnil Chandra
Leading RBI Escalations with Expertise & Efficiency | Ensuring Compliance & Resolution Excellence
- Role
- Customer Success Manager at Freo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Swapnil Chandra
A professional having 5+ years specialization in managing and resolving complex customer issues that could not be resolved by front-line customer service representatives. Responsible for handling high-level customer complaints and inquiries, ensuring that customer issues are resolved in a timely and satisfactory manner.~Currently working as Assistant Manager in Credit Saison.~Handling the Online Reputation Management and working on the founder escalations, NCF and RBI and Cpgrams escalation.~Responsible for investigating complex customer issues and providing satisfactory resolutions.~Analyzing trends in customer complaints and identifying areas for improvement.~ Working with other departments and stakeholder to develop and implement new policies and procedures that address customer concerns.~Maintain accurate records of customer issues and their resolutions. They may also use this information to identify trends and make recommendations for process improvement.Previously worked with Byjus ( Think and learn Pvt ltd ) 1) I have the experience of managing the Loan repayment of prominent customer\'s2) Reaching out to the customer\'s via phone calls, mails SMS etc. to inform regarding the Loan Installment, 3)Handling the various queries of customer\'s and giving them the solution using the software\'s like Sales force, Order hive,Mentor lead square, Retention lead~An aspiring HR professional having internship experience from Tata Motors ( Lucknow Manufacturing Plant ). My three months of internship gave me lifelong learnings in various field from Communication strategy to recruitment, training, onboarding for new joiners. This internship not only helped me in honing my leadership skills but also refined my negotiations ability during that span of time.~ A Bachelor in Commerce + Qualified CS ( Executive Program)~ Thanks for reading it so patiently.~ Have a nice day ahead.
Experience
Customer Success Manager
Jan 2026 — Present · Bengaluru, IN
Education
Lucknow Public School, Lucknow
High School
2012 — 2012
Lucknow Public School, Lucknow
Intermediate
2013 — 2014
National P.G College - India
Bachelor of Commerce - BCom
2014 — 2017
Babu Banarasi Das (BBD) University
Master of Business Administration - MBA
2018 — 2020
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