Swapnil Bhaidkar

About Swapnil Bhaidkar

A 21‑year Microsoft veteran who has progressed from Support Engineer and Technical Lead to Principal Customer Success Account Manager, Senior Account Technology Strategist and now Senior Account Executive leading strategic ITES and Hitech accounts across India and global geographies. Recognized for turning dormant accounts into growth engines (e.g, multi‑million, triple‑digit growth stories), orchestrating CXO connects, and landing frontier workloads—from M365/GitHub Copilot to Purview and Agentic solutions.The competencies I have honed include thought leadership in AI strategy, Crisis Management and managing high-performing teams. Spearheading complex multi-million-dollar deals, I work in tandem with Board, leadership, product, and engineering teams. Coaching and leading Virtual Teams to exceed our quotas underscores my commitment to enabling our collective success.

Experience

1. Director Ites Majors

   Microsoft

   Jul 2023 — Present · IN

   Leveraged CXO & Board relationship with commercial GSIs, securing large multi-year deals and achieving 262% growth.• Enabled my customers to design and deliver differentiated solutions on the Microsoft AI stack, resulting in their showcase at the Microsoft AI Tour, joint PR, case studies and CES alongside Microsoft CEO.• Collaborated with Global team to establish Microsoft Business Unit for \'Sell-with\' growth, aligning AI-first Digital Transformation initiatives with GSI\'s strategic objectives.• Secured complex multi-million deals by collaborating with leadership, product, and engineering teams at Microsoft and GSIs.• MCAPS Global Academy Coach & Mentor

Education

• St. Xavier's College

  BSC, Electronics

  1994 — 1999

• St Britto

  SSC

  1985 — 1994

Skills

• Enterprise Solution Selling
• Microsoft Products
• Management
• Storage Area Networks
• System Deployment
• Itil
• Iscsi
• Business Development
• Software as a Service (Saas)
• Customer Engagement
• People Management
• Hyper-V
• Os Virtualization
• Paas
• Incident Management
• Microsoft Technologies
• Product Marketing
• Business Management
• Managed Services
• Customer Relationship Management (Crm)
• Technology Consulting
• Cloud Computing
• IT Infrastructure Management
• Active Directory
• Windows Server
• Global Account Development
• IT Service Management
• Account Management
• Change Management
• Solutions Architecture
• Technical Services
• San
• Sales
• Organizational Leadership
• Professional Services
• Escalations Management
• Service Delivery
• Partner Management
• Pre-Sales
• Scvmm