Swapnil Agrawal
Customer Support Ambassador
- Role
- Ambassador - Band (5) - Non Voice Process at Uber
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Swapnil Agrawal
Highly organized with a strong sense of responsibility and self-motivation and a good team member. Experience and result oriented professional with 5.02+ years of experience in BPO sector as a Customer Care Executive. Skilled in understanding the problems and providing the best possible solutions to the customers.
Experience
Ambassador - Band (5) - Non Voice Process
Dec 2023 — Present · Lucknow, IN
Take ownership of customer issues. Escalate unsolved issue to internal relevant spocs (C360) Document knowledge of Accounts Security & Risk (ASR) LOB. Document knowledge of Rider\'s Accounts and Trips LOB\'s. Ability to honor multitask Ability to honor deadlines
Education
Directorate General of Training (DGT)
ITI Diploma (MRAC)
Dr. Ram Manohar Lohia Avadh University
Bachelor of Arts - BA
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