Swapnil Agrahari

Associate Product Manager @MAISON D' AURAINE

Gurugram, IN

Omnichannel Multi-brand Loyalty- Owned the roadmap and implemented a seamless omnichannel loyalty ecosystem in four phases across D2C, offline retail, own and third-party marketplaces, integrating five in-house brands and driving a 15% uplift in customer retention and boosting customer lifetime value (LTV) by 12% Collaborated with design, engineering, business, legal, marketing, and supply chain teams for launching products to align strategies, drive execution, and achieve business objectives Achieved a 20% redemption rate for the customer loyalty program within the first three months of launch, demonstrating strong early adoption and customer stickiness, all without active promotion Glamourbook Business (Web / App)- Leading the 0-1 development journey of the Glamourbook Business app and refining the web, a B2B Magento-based e-commerce marketplace aimed at solving key sourcing bottlenecks in the $ 10.8 B BPC/Salon industry Increased visitor-to-impression by ~20% & impressions to checkout by ~9% in ~6 months for B2B web Integrated Razorpay for seamless B2B marketplace(E-Commerce) payments and launched an Easy Credit (30-day interest-free) module, improving AOV and buyer frequency by addressing liquidity gaps faced by salons and small BPC businesses Le Bloom(Service-based marketplace)- Led the development of the seller (web/app) and business-to-employee (B2E) portal (web) for a hyperlocal salon marketplace, targeting monthly bookings through streamlined salon & artist onboarding, with a future roadmap to evolve into an ERP SaaS platform for salon management & operations

G.N. National Public School - Gorakhpur

92.2% | 10 Cgpa

Indian Institute of Technology, Patna

Bachelor of Technology - BTech