Swapnika Parasa
Human Resource @Deloitte
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WORK HISTORY
Human Resource @Deloitte
IN
EDUCATION
Sreenidhi Institute of Science and Technology
Bachelor of Technology - BTech
Sreenidi Institute of Science &Technology
BTech - Bachelor of Technology
Osmania University, Hyderabad
Master of Business Administration - MBA
ABOUT SWAPNIKA PARASA
A professional with 1+ years of experience as an IT Support Analyst, where interacted with 50+ clients on daily basis over calls, chats, and Webforms to resolve their queries about the software\'s and also maintained their confidential data. Looking forward to working in the HR domain with your organization. IT Analyst In Deloitte :Resolved the queries of 50+ clients on daily basis.Maintained the confidential data of US, USI employeesHandled the Partner, Principle, and Director queries of software and employees accountsReduced the average handling time of queries from 16 to 8 minutes to provide effective services to the employeesDelivered in-time resolutions to the queries.Certificates :1) Excel essential training2)Human Resources Foundation
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