Swapnesh Wagh
Building GenAI Products@IDFC First Bank | IIM Lucknow | IIT Hyderabad
- Role
- Senior Product Manager - Gen Ai at IDFC FIRST Bank
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Swapnesh Wagh
Innovative and results-driven Product Manager with experience in leading cross-functional teams, driving product development, and delivering high-impact solutions. Proven expertise in end-to-end product management, from ideation to launch, with a strong track record in automating processes, optimizing performance, and enhancing user experiences. Certified Scrum Product Owner adept at managing agile scrum practices, prioritizing product features, and developing strategic roadmaps to meet business goals. Skilled in leveraging data-driven insights to inform decision-making and foster client engagement. Experienced in integrating AI/ML features to elevate product capabilities. Committed to delivering customer-centric solutions that drive growth and operational efficiency. A strategic thinker with a passion for innovation, I am dedicated to creating and delivering products that exceed customer expectations and drive business success.Key Achievements:• Managed a B2B SaaS platform SaaS Platform Offerings include: ML-Powered App Voice/Chat Assistant, Telephony Voice Bots (Contact Centre Bots & Conversational IVR) and Telephony Video Bots.• Successfully launched two new CPaaS products, Number Masking as a Service and Outbound Call Service.• Managed and delivered tailored solutions for five recurring clients, driving engagement with 500K+ customers via automated call campaigns.• Improved go-live time for voice bots by 95% through automation and templatization.• Reduced time to market by 60% through effective sprint management and agile practices.• Enhanced product performance tracking with 50+ KPIs and real-time dashboards.• Increased SEO rankings by 70% through strategic optimization efforts.• Designed and executed AI/ML features to enhance bot creation and user interactions.
Experience
Senior Product Manager - Gen Ai
Aug 2025 — Present · Mumbai, IN
Education
Indian Institute of Management, Lucknow
Master of Business Administration - MBA, Strategy & IT Systems
Indian Institute of Technology Hyderabad
Bachelor's degree, Electrical Engineering
2011 — 2015
Skills
- Windows
- Microsoft Office
- Linux
- Microsoft Word
- Matlab
- C
- Microsoft Excel
- Powerpoint
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