Swapnesh Paliwal

About Swapnesh Paliwal

Seasoned Senior Manager with over 9+ years of diverse experience in the domains of Real Estate, E-Learning, Internet, and IT companies. Demonstrated expertise in effectively managing sales, renewals, CRM, and post-sales operations. Proven track record of success in overseeing the entire lifecycle of sales and operations, catering to Startups, SMBs, and enterprise customers. Proficient in driving end-to-end sales processes, post-sales activities, and operational strategies with budgets ranging from INR to 2.5 crore INR. Experienced in leading and managing teams of 10-25 professionals. As a Senior Manager, I bring a wealth of experience in dynamic and rapidly evolving industries. I excel in cross-functional leadership, successfully managing complex projects and implementing strategic initiatives. My skillset encompasses sales, business development, operations, and client relationship management. I have been recognized for my ability to forge strong partnerships and leverage market insights to drive growth and optimize performance. I am committed to delivering exceptional value through innovative solutions and a customer-centric approach. With a passion for leveraging technology and digital advancements, I strive to transform businesses and achieve sustainable success.

Experience

1. Sr Information Technology Account Manager

   Supersourcing

   Jan 2022 — Present · Indore, IN

   I bring 9+ years of expertise in driving operational efficiency, streamlining workflows, and maximizing productivity. I am experienced in driving operational efficiency and maximizing productivity. I have proven track record in maintaining strong relationships, ensuring high customer satisfaction and loyalty. Recipient of the Super Wall Award for long-term client management, client satisfaction, and stability. Skills Includes: • Operations management, process optimization, team leadership, strategic planning, client relationship management. • Successfully managing end-to-end client lifecycle, including project management and vendor relationships. • Implementing best practices and SOPs for seamless operations and compliance. • Identifies areas for improvement and implements process enhancements for efficiency and cost savings. • Leverages technology tools for workflow automation and streamlined operations. • Builds high-performing teams, fosters collaboration, and supports professional growth. • Contributes to strategic initiatives aligned with business objectives. • Provides insights and recommendations for business growth and scalability. • Nurtures client concerns, delivers exceptional service & solutions. • Passionate about optimizing operations, embracing challenges, and driving excellence.

Education

• Devi Ahilya Vishwavidyalaya

  Master of Business Administration - MBA, Marketing and Operations