Swapna Desai

WORK HISTORY

EDUCATION

ABOUT SWAPNA DESAI

In to creating and delivering awesome customer service. Senior Business / Systems Analyst, Interim Project Manager, Product Manager with hands on experience in CRM systems. This is what my partners, clients and managers say about me:1. MVS Award: It was great working with Swapna on the IJS Escalations project. Swapna has driven this project from end to end including project management, requirement gathering, solution design etc. I and my team were part of IJS Escalations project where we provided support for the integration to JIRA/ Salesforce. Swapna stood by the team and business when we needed her support. Special mention to Swapna on the rollout day as well where she has tirelessly worked during the weekends for the success of this project. Great job Swapna! keep up your good work.SPRINT Characteristics you have shown : Self-Starter, Passionate, Relationship-builder, Innovative, Nimble, Transparent2. MVS nomination : Our escalation project was an integrated project between Jira & Salesforce. Even though Swapna only works with Saleforce, she helped us define the specifications for both systems and helped coordinator efforts between the two different IS & T groups. After launch she worked closely with us to help iron out the kinks of the system as users got used to it, and we are now up and running successfully.SPRINT Characteristics you have shown : Self-Starter, Relationship-builder, Nimble3. MVS nomination : Swapna has very good knowledge on Salesforce Service Cloud and successfully implemented few projects for IJS, Field Service and few Service verticals. Swapna was a very productive person and is a multi-skilled person with vast knowledge. Swapna is careful, proactive, self motivated and intelligent team player.SPRINT Characteristics you have shown : Self-Starter, Passionate, Relationship-builder, Innovative, Nimble, Transparent