Swapna Chandramohan
Product and Transformation Executive, Consumer and Small Business Banking @Wells Fargo
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WORK HISTORY
Product and Transformation Executive, Consumer and Small Business Banking @Wells Fargo
Leading the Generative AI and automation charter, with a strategic focus on transforming contact center operations across the enterprise. Responsible for deploying AI-powered solutions such as virtual assistants, real-time agent copilots, intelligent contact routing and automated quality monitoring to streamline customer interactions, reduce handling times, and improve first-call resolution. Driving measurable improvements in customer satisfaction, operational efficiency, and cost-to-serve by integrating Gen AI into core workflows and positioning the contact center as a key lever of digital transformation.
EDUCATION
Osmania University
Master of Computer Applications (MCA)
Harvard University
Journalism
Osmania University
Bachelor's degree in Computer Science
SKILLS
ABOUT SWAPNA CHANDRAMOHAN
Accomplished Product Leader with expertise pioneering customer-back products and driving…
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