David Swandt

Senior Client Success Manager at Avetta

Role: Senior Client Success Manager Iii at Avetta
Location: Austin, TX, US
LinkedIn followers: 500 followers

About David Swandt

Motivated, solution-oriented Senior Client Success Manager with outstanding problem solving and communication skills. Thrives in fast-paced environments, managing multiple accounts and projects at once. Proven leader, respected by peers, and frequent mentor of fellow team members. Consistent record of success driving revenue growth, adept at building relationships externally and internally, with excellent collaboration skills.

Experience

Senior Client Success Manager Iii
Avetta
Jul 2022 — Present
Avetta President’s Club recipient, exceeding all CSM team KPIs • Since taking over enterprise-level customer accounts in 2021, aggregate customer-supplier connection growth increased by 81.2%• Brought a top 10 customer’s compliance from sub-50% to 80%+ within 10 months• Led the relationship process change plan between a top 5 customer and our Products teams, resulting in minimal API disruptions, quicker data feed resolutions and stronger relationship with customer’s management team• Leveraged customer relationships to ensure a subcontractor migration project wouldn’t disrupt existing business between 2 of Avetta’s top 10 customers• Created and designed a new Salesforce product enhancement tracking process to streamline customer system improvement feedback• Utilized customer business review meeting to re-engage VP level contact of an at-risk customer to renew their account contract• Designated mentor and coach to new CSM team members• Customer CSAT survey responsive average of 9.7/10 since joining Avetta

Education

Texas Tech University - Rawls College of Business
Bachelor's Degree, Marketing
2011 — 2015

Skills

Advertising
Cardiopulmonary Resuscitation (Cpr)
Youtube
First Aid
Financial Services
Fitness
Strategic Financial Planning
Mhi
Automated External Defibrillator (Aed)
Sales
Strategy
Musician
U.s. National Academy of Sports Medicine (Nasm)
Time Management
Marketing
Cashiering
Microsoft Word
Market Research
Personal Training
Leadership
Customer Service
Facebook
Account Management
Custom Facebook Pages
Salesforce.com
Windows Movie Maker
Microsoft Excel

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