Swanand Dhapte
Lead Consultant
- Role
- Lead Consultant Solution Design at Infosys BPM
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Swanand Dhapte
A multi-faceted professional with over 17 years of experience in Service Delivery, Client Services, P&L management and Customer experience that can add value to the organization via inspiring leadership, rich experience, and innovation excellence.Solid track record of success leading Business Units, setting up new accounts/relationships, operations turnarounds and rapidly growing regions. Customer Service leader within depth knowledge of Customer experience management, Customer advocacy and how CS can contribute to generating revenue.
Experience
Lead Consultant Solution Design
Jan 2026 — Present
Education
United Business Institue
Master of Business Administration (M.B.A.)
University of Pune
Foreign Trade
Skills
- Operations Management
- Performance Management
- Crm
- Competitive Analysis
- Sdlc
- Process Improvement
- Business Development
- Human Resources
- Sales
- Team Management
- Time Management
- Bpo
- Customer Retention
- Leadership
- Management
- Outsourcing
- Sourcing
- Vendor Management
- Transition Management
- Service Delivery
- Account Management
- Screening
- Program Management
- Project Planning
- Project Management
- Market Research
- Team Leadership
- Process Excellence
- Mis
- Key Account Management
- Recruiting
- Pre-Sales
- Telecommunications
- Payroll
- Customer Relationship Management (Crm)
- Logistics
- Training
- Customer Satisfaction
- New Business Development
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