Swanand Pawar
Customer Success 5+ Years | ₹17.8 Cr ARR | 90%+ Renewals | B2B SaaS | QBRs | Onboarding | Churn Reduction | CS Strategy | Revenue Expansion
- Role
- Associate Manager, Customer Success at Kpoint
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Swanand Pawar
Customer Success & Account Management Leader | Turning Enterprise SaaS Accounts…
Experience
Associate Manager, Customer Success
Dec 2024 — Present · Pune, IN
Lead and mentor an 8-member pod; designed processes; run stakeholder workshops; translate needs into functional specs, improving operational efficiency by ~30% and reducing onboarding time by ~20%.• Own enterprise portfolio along with analytics using Power BI and Excel dashboards (health score, adoption, revenue), supporting upsell/renewals.• Orchestrated Executive Business Reviews with C-suite decision makers, champions and technicalstakeholders presenting usage analytics, performance metrics, ROI analysis, strategic recommendations, andtechnical expansion roadmaps strengthening partnerships and supporting account decisions.
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