Swanand P.
Central Logistics Operations Lead West and North Region @Zomato
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WORK HISTORY
Central Logistics Operations Lead West and North Region @Zomato
Pune, IN
Part of Central logistics team and looking after the team of 100+ FOMs PAN India for - Core KPI buidling and adherance FOM charters Quality and Compliance FOM Grooming Performance Tracking Task assigning based on Targets on active fleet scale up SLA Maitainance Manpower Planning and Management Roatering and operations planningPeople management Team handling & last mile delivery ops Vendor management
EDUCATION
Suryadatta college
Bachelor`s in hotel management, Hotel and Restaurant Management
SaiBalaji Group of Institutes (IIMS | SBIIMS | IIMHRD)
MBA - Master of Business Administration, Sales, Distribution, and Marketing Operations, General
ABOUT SWANAND P.
I am an Operations Lead at Zomato, the leading online food delivery platform in India, where I oversee a fleet of delivery partners across various localities of Pune city. My role involves ensuring optimal cost and performance metrics in the last mile operations, such as CPO, user retention, and delivery time, maintaining SLA, Hourly shutdown and Order demand and supply prediction and strategic planning for festivals and events throughout the yearI also handle competition intel projects at the city level, and coordinate engagement activities and scale-up strategies for the delivery business. I have successfully contributed to the launch of the Gigs program, a flexible and innovative employment model for delivery partners, and the capacity planning for festivals, where I managed the demand and supply equilibrium for peak seasons. I have a MBA degree in Sales, Distribution, and Marketing Operations from SaiBalaji Group of Institutes, where I learned how to create long-term business relationships with prospects and upsell subscription plans. I have applied these skills in my previous roles as a Key Account Manager at NoBrokerHood, a real estate platform, and a Hotel Operations Executive at OYO, a hospitality chain, where I handled post-sales and escalation management,Scouting and hunting for new leads & New user acquisition (Onboarding), and received an appreciation letter for being dependable, reliable, and hardworking. I am passionate about lead generation and achieving the desired goals by effective communication and decision-making by data driven approach towards the case
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