Swamy Repaka
Senior Management Consultant @Avaya
Hyderabad, TG, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2013 — Present
Senior Management Consultant @Avaya
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Hyderabad, IN
I am part of Avaya Professional services team for Implementation/upgrade/Migrations/Deployments of AAEP/IVR, POM, CBA, ICR, WEBLM, Breeze, Oceana/Oceanlytics, contact center control Manager) and integrate with Nuance speech servers ASR/TTS and Lumenvox Speech servers ASR/TTS, CM and Session Manager.
EDUCATION
2011 — 2013
Osmania University, Hyderabad
Master of Business Administration - MBA
2001 — 2004
Jawaharlal Nehru Technological University
B.Tech
SKILLS
Avaya ProductsVoipService DeliveryAvaya TechnologiesSwitchesGenesysVoice MailIvrServersItilTroubleshootingCtiAvayaIT Service ManagementH.323Call CentersContact CentersUnified CommunicationsTelecommunications
ABOUT SWAMY REPAKA
Over 18 years of experience as Contact Center Service Delivery Consultant with a…
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