Swamy
Aws Developer @Tata Consultancy Services
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WORK HISTORY
Aws Developer @Tata Consultancy Services
Bengaluru, IN
Developing a new Amazon Connect Centre for a Financial Services Company with services used but not limited to Amazon Connect, Lambda, DynamoDB, Lex, CodePipeline, BitBucket, CloudWatch, and QuickSight. • Tasks include but are not limited to creating Contact flows for Customers to Agents as well as Self-Service facilities, Routing Profiles, Queues, Assigning Phone numbers etc. • Supporting and making improvements on an Amazon Connect Contact Centre delivered for a Bank by a 3rd party company • Troubleshooting Supporting and leasing with 3rd party companies • Reviewing and Optimising the Services for both cost and performance • Supporting the Junior Team Members • Leasing with the Stakeholders to ensure we will deliver the best service possible • Reviewing and Optimising the proposed solution • Delivering LLD-s, and other relevant documentation • Connect AWS Premium support and raise tickets as and when needed.
EDUCATION
Kalpataru Institute of Technology, TIPTUR
Bachelor of Engineering - BE
ABOUT SWAMY
Amazon Connect Developer | Python | AWS Lex | AWS Lambda | AWS EC2 | AWS VPC | Terraform |Cloud Contact Center Specialist
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