Swamy

Amazon Connect Developer | Python | AWS Lex | AWS Lambda | AWS EC2 | AWS VPC | Terraform |Cloud Contact Center Specialist

Role
Aws Developer at Tata Consultancy Services
Location
Chitradurga, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Aws Developer

    Tata Consultancy Services

    Feb 2022 — Present · Bengaluru, IN

    Developing a new Amazon Connect Centre for a Financial Services Company with services used but not limited to Amazon Connect, Lambda, DynamoDB, Lex, CodePipeline, BitBucket, CloudWatch, and QuickSight. • Tasks include but are not limited to creating Contact flows for Customers to Agents as well as Self-Service facilities, Routing Profiles, Queues, Assigning Phone numbers etc. • Supporting and making improvements on an Amazon Connect Contact Centre delivered for a Bank by a 3rd party company • Troubleshooting Supporting and leasing with 3rd party companies • Reviewing and Optimising the Services for both cost and performance • Supporting the Junior Team Members • Leasing with the Stakeholders to ensure we will deliver the best service possible • Reviewing and Optimising the proposed solution • Delivering LLD-s, and other relevant documentation • Connect AWS Premium support and raise tickets as and when needed.

Education

  • Kalpataru Institute of Technology, TIPTUR

    Bachelor of Engineering - BE

    2017 — 2021

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Swamy — Aws Developer at Tata Consultancy Services in Chitradurga, KA, IN | Unifers