Swaminathan Raghunathan
Customer Success | Services | Solution Engineering | SaaS | Partnerships | Technical Account Management | Customer Support
- Role
- Vice President of Customer Success at CleverTap
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Swaminathan Raghunathan
20+ years in Customer Success / Customer Onboarding / Services / Solution Engineering / Product Management / Consulting / Partnerships experience with SAAS, B2B and B2C organizations (US, UK, India - CleverTap, Freshworks, CTS, eBay and ASOS). Has led multiple teams to deliver solutions for large scale digital transformation programs.An advocate of agile and innovative processes with a passion for creating great user experiences. Loves to breakdown problems / complex programs to facilitate iterative deliveryAreas of expertise- SAAS, Partnerships, Solutions engineering- E-commerce consulting- Product management- Agile delivery of Large scale e-commerce programs- Build products / experiences that customers would love- Stakeholder management and vendor relationships- Business developmentProduct portfolios that I have worked on:1.Customer Engagement / support, CRM and ITSM2.Buy-Order management and Payments-Bag and Checkout-Global fulfilment 3.Own-Returns transformation-MyAccount4.Retail promotions-Deals-Merchandising
Experience
Vice President of Customer Success
Jun 2025 — Present · IN
Customer Success Management, Customer Onboarding, Technical Account Management, Services and Support
Education
Bharathiar University
B.E, Electronics and Communication
2000 — 2004
Great Lakes Institute of Management
MBA
2007 — 2008
Skills
- Requirements Gathering
- Sdlc
- Solution Architecture
- Software Project Management
- Requirements Analysis
- Pre-Sales
- Team Management
- Process Consulting
- Agile Methodologies
- Business Analysis
- Product Management
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