Swaminathan Natarajan

Deputy General Manager Operations @ecare India Pvt Ltd

Chennai, TN, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2021 — Present

Deputy General Manager Operations @ecare India Pvt Ltd

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Chennai, IN

Managing Service delivery of Coding and billing teamsEnsuring process standardization by maintaining Standard Operating Procedures (SOPs), Process Charts, etc. Managing attritions in the team and developing Early Warning System to identify potential attritions Regular interaction with peer groups and Top Management on Business development and team progress Automation and workflow management for efficiency and better bottom-line results Planning and Ensuring a profitable P&L

EDUCATION

1996 — 1998

University of Madras

MA, Public Administration

1980 — 1990

Kendriya Vidyalaya

high school , High School Equivalence Certificate Program

SKILLS

TrainingBusiness Process Re-EngineeringMedical BillingOrganizational LeadershipResource ManagementProcess Development and ImprovementQuality ManagementProcesses DevelopmentTeam ManagementEmrPerformance ImprovementOffshoringVendor ManagementLeadership DevelopmentHealthcareCall CentersPerformance AppraisalService DeliveryBusiness AnalysisMentoringOperational ExcellenceLeadershipAccounts ReceivablePersonnel ManagementMisEmployee EngagementProcess ImprovementTransition ManagementOutsourcingProject ManagementTeam BuildingManagementBusiness Process ImprovementAnalytical SkillsOperations ManagementHipaaRequirements AnalysisStrategic PlanningBpoPerformance Management

ABOUT SWAMINATHAN NATARAJAN

Senior Revenue Cycle Management (RCM) leader with 28+ years of experience driving…

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Swaminathan Natarajan — Deputy General Manager Operations at ecare India Pvt Ltd in Chennai, TN, IN | Unifers