Scott Wallace

About Scott Wallace

I am a results-driven Senior Technical Product Manager and Solution Architect with a proven history of leading cross-functional teams to deliver cutting-edge cloud, AI, and IoT solutions. I leverage a hands-on approach engaging with clients and partners to get value from the solutions. I translate complex business requirements into scalable products that drive customer satisfaction, operational efficiency, and revenue growth across global markets. My experience spans product innovation, solution architecture, and strategic partnership management. I focus on aligning technology with business objectives to achieve impactful results. I have orchestrated key initiatives that drive product optimization, improve service reliability, and deliver multi-million-dollar revenue growth through effective strategic planning and execution.Key Achievements- Closed an $8.75M deal by transforming a major client’s experience using AI and NLP technologies, driving business growth and engagement- Delivered $14M in cost savings by improving serviceability and reducing support costs through enhanced troubleshooting and proactive issue management- Achieved over 90% adherence to SRE requirements across seven products within 18 months, significantly improving service stability and operational visibility.I am passionate about leveraging technology to solve complex problems; I thrive in collaborative environments where I can drive product strategy, innovation, and success. Let’s connect to discuss how I can contribute to achieving your organization’s goals.

Experience

1. Senior Product Manager

   IBM

   May 2022 — Present · Raleigh-Durham-Chapel Hill, NC, US

   I am a senior technical product manager on Maximo Application Suite on hyperscalers and SaaS. I successfully led the delivery of requirements for Site Reliability Engineering (SRE) across all 7 products in Maximo Application Suite. This reduces the cost of running SaaS as well as improves insight into the operation of the service. I am engaged with teams across IBM and partners to successfully deliver these offerings.

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Arts (BA), Geography

  1984 — 1988

• East Carolina University

  MA, Geography

  1989 — 1992

• The University of North Carolina at Chapel Hill

  Bachelor's degree, Geography

Skills

• Aix
• Linux
• Software Development
• Pre-Sales
• IT Service Management
• Systems Management
• Iot
• Service Management
• High Availability
• IT Strategy
• Solaris
• Db2
• Shell Scripting
• Virtualization
• Perl
• Integration
• Vmware
• Websphere
• Disaster Recovery
• Enterprise Software
• Enterprise Architecture
• Storage
• Cloud Computing
• Solution Architecture
• Soa
• Netcool
• Unix
• System Deployment
• Itil