Swaipayan Dutta
Senior Officer at Jaquar | Driving Customer Experience, Revenue Growth & Market Expansion
- Role
- Senior Officer Marketing and Sales at Jaquar & Company Private Limited
- Location
- Siliguri, WB, IN
- LinkedIn followers
- 500 followers
About Swaipayan Dutta
Retail & Sales professional with 3+ years of experience driving business growth, customer experience and high-performance teams across organized retail and channel sales.I currently work as a Senior Sales Officer at Jaquar, supporting market expansion, dealer network growth, and customer experience in the sanitaryware & lifestyle solutions segment.Previously at Decathlon Sports India, I led Watersports & Racket Sports businesses, delivering +53% and +9.6% YoY growth, generating ₹24L+ revenue, while managing inventory, visual merchandising, team performance, and community-driven customer acquisition.My strengths include:• Sales & dealer management• Store & operations leadership• Customer experience & conversion• Team motivation & training• Merchandising & stock control• Omnichannel & local marketingCurrently pursuing MBA in Digital Business (BITS Pilani) to strengthen my leadership and digital growth capability.I aim to grow into Area / Store / Sales Leadership roles in fast-growing consumer brands.
Experience
Senior Officer Marketing and Sales
Jaquar & Company Private Limited
Feb 2026 — Present · Siliguri, IN
Managing sales operations of a 4520 sq. ft. premium experience center, generating ₹12+ Cr annual turnover while handling complete North Bengal territory across multiple pincodes.Managing showroom sales operations and customer engagement across a 4520 sq. ft. luxury display space, ensuring premium brand experience and high conversion rates.• Responsible for ₹12+ Cr annual turnover, consistently driving revenue through retail sales, project sales, and specification business.• Handling complete North Bengal market coverage, building strong relationships with customers, dealers, developers, and trade professionals.• Guiding customers through product segmentation from mid-level to premium luxury bath solutions, ensuring high-value product upgrades and improved billing size.• Working closely with Interior Designers and Architects to develop specification-based sales opportunities.• Identifying and tracking upcoming residential and commercial projects to generate long-term business pipelines.• Providing accurate projections for Complete Bathroom Solutions (CBS) based on project requirements, layouts, and construction timelines.• Collaborating with architects, consultants, and builders to ensure Jaquar products are specified in early stages of project planning.• Driving project-based sales conversions by managing customer consultations, technical guidance, and product recommendations.• Maintaining consistent follow-ups with high-value customers and project stakeholders to ensure strong closing ratios.• Ensuring premium showroom presentation, product display standards, and CX experience aligned with global brand standards.• Monitoring market trends, competitor strategies, and regional construction growth to identify new revenue opportunities.• Supporting business development initiatives and strategic partnerships to expand Jaquar’s footprint across North Bengal.• Managing high value customer consultations for luxury bath concepts, including wellness solutions.
Education
Birla Institute of Technology and Science, Pilani
Master of Business Administration - MBA, MBA in digital business
University Of North Bengal
Bachelor of Business Administration - BBA, nothing
2019 — 2022
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