Sandra Waechter

IT Support Engineer @Conexiom

Kitchener, ON, CA

As a global IT Support Engineer and Apple/Mac SME, I deliver reliable, secure, and scalable IT solutions for our teams across Canada, the US, Germany, Vietnam, Mexico, and the UK. My work spans enterprise IT administration, cloud services, cybersecurity, and end-user support, with a focus on enabling productivity and minimizing downtime.Key Contributions:Cloud & Infrastructure: Administer Azure environments, O365, Intune, Exchange, Active Directory, and Azure Virtual Desktop, ensuring high availability and security for global staff.System Migrations: Assisted the migration from Zoom to Microsoft Teams, improving collaboration and reducing licensing costs.Cybersecurity & Compliance: Manage JAMF Pro, NINJIO Cybersecurity training, and MS 2FA, strengthening endpoint security and safeguarding sensitive data.Platform Administration: Support Salesforce (including Gong, Consensus) and JIRA/Confluence/OpsGenie, optimizing business workflows and collaboration.Monitoring & Recovery: Utilize Datadog for proactive diagnostics and Veeam for backup/recovery to maintain business continuity.End-User Support: Provide responsive technical support in-person and remotely, resolving issues across hardware, software, and networks with high satisfaction rates.Knowledge Management: Create and maintain help articles and IT documentation, empowering users with self-service resources.IT Asset Management: Oversee IT equipment inventory, distribution, and lifecycle maintenance for global staff.• Certified Joint Health and Safety Committee Member - August 2022

Conestoga College

Diploma

The Wharton School

Certificate

McMaster University

Marketing (CCE)