Swadhin Gandhi
Data Strategist, 24+ Yrs Driving Impact, Global Service Delivery, Reporting & Visualization, Process Optimization, Cross-functional Leadership, Business Analytics, Agile Thinker, Change Advocate
- Role
- Sr Manager Operations Senior Program Manager, Community Strategy & Gamification Architecture at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Swadhin Gandhi
I\'m a data-driven strategist with 24+ years of success in building and implementing analytics solutions that fuel business results. My core strengths lie in Reporting and Visualization, Process improvement and optimization, and cross-functional collaboration.
Experience
Sr Manager Operations Senior Program Manager, Community Strategy & Gamification Architecture
Feb 2026 — Present · Gurugram, IN
Architected a community engagement strategy that uses gamification logic to reward peer-to-peer problem solving, directly increasing self-service deflection and reducing the operational burden and cost of traditional support channels- Identified a gap in internal participation and designed a dedicated \"Employee Track.\" This turns staff into active community volunteers, ensuring expert-level answers are available to users, further driving deflection and trust- Data-Driven Growth by using engagement metrics to constantly refine our gamification strategy, ensuring our reward systems stay fresh and continue to drive the specific user behaviors the business needs.
Education
NMIMS CDOE
Master of Business Administration - MBA, Business Analytics - Visualization, Business Statistics, Python, Machine Learning, Strategy
2019 — 2020
Saptagiri College Of Hotel Management
BHM, Hotel Management
1995 — 1998
C-DAC
PG Diploma, Information Technology - Software Engineering, C++, MS Studio, Java, ASP
2001 — 2001
Indira Gandhi National Open University
Diploma in Management, Management
2010 — 2011
Kendriya Vidyalaya
XII, Commerce
1982 — 1995
Skills
- Quality Assurance
- Bpo
- Entrepreneurship
- Service Delivery
- Business Analysis
- Transition Management
- Quality
- Requirements Analysis
- Team Management
- Business Transformation
- Business Intelligence
- Pre-Sales
- Management Consulting
- Business Information
- Operations Management
- Business Analytics
- Outsourcing
- Project Management
- Sourcing
- Vendor Management
- Process Improvement
- Offshoring
- Program Management
- Business Process Improvement
- Mis
- Customer Satisfaction
- Leadership
- Analytics
- Business Strategy
- Process Management
- Coaching
- Itil
- Management
- Business Development
- Consulting
- Competitive Analysis
- Business Research
- Business Process Outsourcing (Bpo)
- Market Research
- Business Process
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