Swadeep Mishra

About Swadeep Mishra

Manager- DXC | IndoreAchievements/Tasks Was managing a Fortune 100 US Life & Annuity Insurance client\'s Leading Life LOB of - 150 resources with SOW value of $50M Orchestrated a large digital transformation project which transformed a mainframe application to a cloud based (AWS) application Managing E2E life cycle of Individual Life and Annuities insurance across New Business, Policy Servicing and Claims, managed Onboarding and Billing process Recently worked on 5-year deal construct, created outcome based pricing model and migrate - 300 FTEs under the same deal Monitoring overall functioning of account, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction Coordinating integration with support functions viz. quality & compliance, training, and HR Handling customer centric operations & ensuring customer satisfaction by regular analysis and upgradation of delivery & service quality norms Owned the Profit and Loss of the account and involved in budgeting exercise for optimal dollar value to organization and customers Driving multiple high pressure and business critical projects to ensure smooth and timely delivery to client Driving significant employee engagement initiatives in the account which help to keep attrition number in control Involved in driving strategies at vertical level to align LOB goal to organization goals and achieve given targets at the minimal Handled Life Insurance Operations with an account size of $20 Million Leading a team of 80 FTEs, including 5 AMs and 6 SMEs at a LOB level Handling customer centric operations & ensuring customer satisfaction by regular analysis and upgradation of delivery & service quality norms Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets Coordinating and ensuring meetings/feedback sessions happen on a regular & consistent manner, skill based & refresher trainings happen regularly Apart from operations, I am also accountable for all the reports prepared by the finance team including invoices Attended various DXC conferences and helped presenting various Designed R&R programs for organizational values Designed Imagineering program at DXC to encourage innovation

Experience

1. Manager- Business Architecture

   Accenture

   Sep 2025 — Present · IN

   Joined Accenture to work with the fantastic people and product I have always heard about i.e. ALIP. Very excited for this new chapter.

Education

• School of Computer Science

  Master of Computer Applications (M.C.A.)

  2000 — 2003

• Devi Ahilya Vishwavidyalaya

  Master of Computer Applications (M.C.A.), Computer Science

  2000 — 2003

Skills

• Project Delivery
• Sdlc
• Apache Pig
• Business Analysis
• Global Delivery
• Solution Architecture
• Software Development
• Python
• IT Service Management
• Resource Management
• Pl/Sql
• Big Data Analytics
• Sql
• Agile Methodologies
• Business Process
• Management
• Business Requirements
• Hive
• Requirements Gathering
• Software Project Management
• Pmo
• Pmp
• Oracle
• Requirements Analysis
• IT Strategy
• Project Management
• Mapreduce
• Hbase
• Business Intelligence