Nirmal R.

About Nirmal R.

Manager with 8+ years of experience in large-scale ecommerce organizations, specializing in competitive intelligence and pricing operations. I have led global teams across pricing intelligence, retail operations, and customer-facing programs, supporting accurate and data-driven pricing decisions in complex marketplaces.I focus on building scalable operational systems that improve accuracy, reduce risk, and enable consistent execution at scale. My work involves partnering closely with Technology, Product, Retail, and Program teams to identify systemic issues, simplify workflows, and deliver sustainable improvements.In recent roles, I have driven automation-led initiatives using GenAI and Python-based tools to streamline operational workflows, reduce manual effort, and improve signal quality across pricing and competitive intelligence functions.Lean Six Sigma Green Belt with a strong bias toward data-driven decision-making, high-judgment execution, and developing leaders and teams in fast-paced, ambiguous environments.

Experience

1. Manager Global Pricing Operations & Process Excellence

   Amazon

   Dec 2023 — Present · Chennai, IN

   Led a 40+ member operations team (associates, senior associates, and team leads) managing end-to-end pricing operations for Amazon’s international marketplaces, consistently delivering on quality, productivity, and SLA targets• Owned key operational metrics and stakeholder management, partnering with global Retail and Analytics teams and presenting insights to senior leaders to drive data-backed business decisions• Designed and implemented a data-driven risk framework, reducing weekly pricing defects from 57 to 6 using Six Sigma tools and RCA methodologies• Automated productivity analysis workflows, saving ~100 manager hours per week, equivalent to ~2.5 FTEs in operational capacity• Established mechanism-driven workflows and prioritization models, reducing SLA turnaround time by ~3 days and improving execution predictability• Built data-driven dashboards to proactively identify defects and productivity trends, enabling targeted coaching and sustained quality improvements• Simplified BAU processes through reusable automation templates and SOP optimization, aligning execution with Retail pricing and customer experience goals• Led talent reviews and performance management, developing action plans, strengthening leadership capability, and building a sustainable succession pipeline• Participated in associate and manager-level hiring, contributing to workforce planning and long-term team stability

Education

• Kamakoti Vidyalaya

  high school, High school

  1999 — 2011

• Kamaraj College of Engineering and Technology

  Bachelor of Engineering (B.E.), Computer Engineering

  2013 — 2017

• SREE VENKATESVARA VIDYALAYA HR.SEC.SCHOOL

  High School, Computer Science

  2011 — 2013

Skills

• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Windows
• Technical Writing
• Html
• Ethical Hacking
• Mysql
• Customer Service
• Android
• Matlab
• C
• Programming
• Project Management
• Mac Os
• Cloud Computing
• Public Speaking
• Video Editing
• Microsoft Office
• Leadership
• Red Hat Linux
• C++
• Technical Support
• Computer Hardware
• Network Engineering
• Adobe Photoshop
• Google Cloud Platform
• Engineering
• Mobile Devices
• Java
• Teamwork
• Network Security
• Html5
• Embedded Systems
• Ubuntu
• Final Cut Pro
• Sql
• Linux
• Microsoft Word
• Social Media