Samuel Vindas
Global Senior Noc Manager Americas @GuestTek Interactive Entertainment Ltd.
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WORK HISTORY
Global Senior Noc Manager Americas @GuestTek Interactive Entertainment Ltd.
Calgary, AB, CA
Lead regular performance reviews and ensure a consistent 24/7 presence for network support, demonstrating strong leadership and availability during critical situations- Develop and uphold Key Performance Indicators (KPIs), effectively manage budgets, and proactively investigate network performance issues, showcasing strategic management skills- Cultivate a culture of continuous improvement and professional growth within Global Services teams, overseeing talent development and succession planning initiatives- Generate comprehensive monthly service reports, deliver transparent project updates, and align service delivery with evolving business objectives, demonstrating strategic management acumen- Enforce strict adherence to Service Level Agreements (SLAs), uphold service quality benchmarks, and foster a customer-centric approach within the team, showcasing effective stakeholder management- Communicate persuasively with stakeholders at all levels, coordinate robust training programs, and address issues promptly and decisively, exhibiting strong managerial communication and conflict resolution skills- Facilitate seamless communication between support teams and stakeholders, ensuring alignment with organizational goals and timely issue resolution, highlighting effective team management abilities- Supervise and mentor Support Supervisors, providing guidance and support to optimize team performance and enhance leadership capabilities, demonstrating strong people management skills- Execute additional managerial responsibilities essential for the efficient and effective operation of the - NOC and Global Services, showcasing comprehensive management capabilities and a results-oriented approach.
EDUCATION
Universidad 'Juan Pablo II'
Associate's degree, Networking & Telecommunications
ABOUT SAMUEL VINDAS
As a trilingual Global Support Manager with 7 years of IT experience, I specialize in leading teams and delivering tailored IT solutions in the hospitality sector. My expertise in network engineering and security, complemented by in-depth knowledge of hospitality IT infrastructure, has allowed me to work with top brands like Marriott and Hilton.In my current role as Regional NOC Manager for the Americas at GuestTek, I lead 24/7 support operations, ensuring SLAs are met and driving continuous improvement. My leadership focuses on team development, data-driven performance optimization, and enhancing the guest experience through reliable IT services.With international experience across LATAM, Europe, and North America, I’m passionate about fostering collaboration and operational efficiency.
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