Sveva Collisson

About Sveva Collisson

I’m a strategic marketing and customer experience executive with a global mindset and a multicultural perspective shaped by living and working across Europe and the U.S. Born and raised in Paris to French, English, and Italian roots, I’ve lived in Spain, moved to the U.S. in 2007, and proudly became American. I speak four languages and connect naturally across borders, cultures, and teams—bringing nuance, empathy, and energy to every challenge.What I’m known for: helping organizations deepen client relationships and unlock profitable growth through marketing and insight-driven strategies. I’ve built and led global NPS Voice of Client programs at two Fortune 500 companies, reimagined customer journeys, and developed brand strategies, loyalty programs, and lifecycle engagement models that drive retention and performance.At SCOR Reinsurance, I led the transformation of client management by contributing to a segmentation model that prioritized resources and investment toward strategic clients, positioned Salesforce as a central collaboration hub, and built an in-house VOC program to generate insights and support data-driven decisions. I also led marketing strategy across the Americas to elevate brand awareness and reinforce SCOR’s positioning as a trusted long-term partner. This included curating client events, developing content, launching thought leadership platforms like the SCOR Innovation Podcast (which I hosted for three years), and executing targeted campaigns using Marketing Cloud Account Engagement.At AIG, I focused on maximizing the value of existing customers through journey mapping, informing marketing initiatives from onboarding to win-back programs. I became an SME in retention and led the global “Welcome Call” onboarding initiative. I also led change management efforts to foster client-centric cultures through community building, internal communications, and development of best practices.I bring a blend of strategic vision and hands-on execution. Whether leading global initiatives or building a dashboard from scratch, I bring clarity, curiosity, and a collaborative spirit that rallies teams around ambitious goals.My toolkit includes Salesforce, Marketing Cloud Account Engagement, EFM (Confirmit, Survey Monkey), and AI-powered platforms.I’m now exploring senior CX and marketing roles in innovative, mission-driven organizations—where I can help deepen client trust, personalize engagement, and support ambitions by putting the customer at the heart of every decision

Experience

1. Senior Vice President, Global Head of Client Management and Voice of Client - P & C

   SCOR

   Apr 2024 — Present · NY, US

Education

• IAE Paris - Sorbonne Business School

  Master of Business Administration (M.B.A.)

  2001 — 2002

• ICP

  Bachelor of Arts (B.A.)

  1996 — 1999

• ISIT

  Master's degree, Interpretation and Translation (French-English-Spanish)

  1996 — 2001