Svetlana Smirnova
Executive Director - Ux Research @JPMorganChase
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WORK HISTORY
Executive Director - Ux Research @JPMorganChase
London, GB
EDUCATION
University of Cambridge
MPhil, Sociology
The London School of Economics and Political Science (LSE)
Doctor of Philosophy - PhD, Media and Communication
Simon Fraser University
Bachelor of Arts - BA, Communication and Media Studies/ International Relations
Simon Fraser University
Master of Arts - MA, Communication and Media Studies
The London School of Economics and Political Science (LSE)
Master of Science - MS , Communication and Media Studies (Research Track)
ABOUT SVETLANA SMIRNOVA
I am a mixed-methods researcher with 10 years of human-centred research experience. Most recently, I have focused on establishing a research strategy and framework to support the work of an internal design system. In my role of UX Research Lead I develop and deliver research strategy, which directly informs the product roadmap and scalable research initiatives. I thrive in finding the balance between rigorous and thorough research, whilst being able to work to the demanding timelines and changing needs of financial services products.My areas of expertise include: methodological design; research communication; mixed-methods studies, research strategy. Niche methodological expertise: diary studies.
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