Svetlana Smirnova

Executive Director - Ux Research @JPMorganChase

London, GB
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WORK HISTORY

Feb 2025 — Present

Executive Director - Ux Research @JPMorganChase

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London, GB

EDUCATION

2014 — 2015

University of Cambridge

MPhil, Sociology

2015 — 2021

The London School of Economics and Political Science (LSE)

Doctor of Philosophy - PhD, Media and Communication

2008 — 2012

Simon Fraser University

Bachelor of Arts - BA, Communication and Media Studies/ International Relations

2012 — 2014

Simon Fraser University

Master of Arts - MA, Communication and Media Studies

2013 — 2014

The London School of Economics and Political Science (LSE)

Master of Science - MS , Communication and Media Studies (Research Track)

ABOUT SVETLANA SMIRNOVA

I am a mixed-methods researcher with 10 years of human-centred research experience. Most recently, I have focused on establishing a research strategy and framework to support the work of an internal design system. In my role of UX Research Lead I develop and deliver research strategy, which directly informs the product roadmap and scalable research initiatives. I thrive in finding the balance between rigorous and thorough research, whilst being able to work to the demanding timelines and changing needs of financial services products.My areas of expertise include: methodological design; research communication; mixed-methods studies, research strategy. Niche methodological expertise: diary studies.

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Svetlana Smirnova — Executive Director - Ux Research at JPMorganChase in London, GB | Unifers