Svenja G.
Counseling Operations Manager @krisenchat
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WORK HISTORY
Counseling Operations Manager @krisenchat
Key Responsibilities:• Coordination and operational support of a counseling team of up to 10 members• Planning and facilitation of team meetings, case discussions, and intervision sessions• Shift scheduling and oversight of daily team operations• Onboarding of new team members• Involvement in recruitment and selection processes• Maintenance and structuring of internal documentation and workflows• Quality assurance through intervision, supervision, and continuous training• Professional guidance for interns and volunteer counselors• Psychosocial support in acute, complex, or high-priority chat conversations, primarily during evening and night hours
EDUCATION
Leiden University
Master of Science (M.Sc.), Health and Medical Psychology
Erasmus University Rotterdam
Master of Science (M.Sc.), Psychology of the Digital Media
Erasmus University Rotterdam
Minor - Exchange semester, Positive Organisational Psychology
Maastricht University
Bachelor of Science (B.Sc.), Psychology
ABOUT SVENJA G.
I‘m a psychologist specialised in Health & Medical Psychology, with a genuine passion for the eHealth field. Currently, I‘m pursuing a second Master’s degree in Digital Media to further enhance my skills and knowledge in utilising technology for healthcare solutions. What truly excites me is developing workshop content and creating and delivering engaging presentations. Through these platforms, I’ve the opportunity to share my expertise and create awareness about mental health and it’s connection to psychosomatic conditions. My main focus is on empowering individuals and fostering a deeper understanding of mental well-being. By sharing my knowledge and insights, I aim to contribute to a more compassionate and supportive society when it comes to mental health.
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