Suzy McCrory
Business Operations Manager @Alpha Interpreting Agency
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WORK HISTORY
Business Operations Manager @Alpha Interpreting Agency
As Business Operations Manager at Alpha Interpreting Agency, I lead strategic initiatives to streamline operations, enhance service delivery, and support scalable growth across finance, HR, and client services. I drive process improvement, technology integration, and team development to optimize performance and expand access to educational services for the Deaf and Hard of Hearing community.
EDUCATION
University of Utah
Bachelor of Science (B.S.), Exercise and Sports Science
Western Governors University
Master of Business Administration - MBA
Western Governors University
Master of Business Administration - MBA, Business Administration and Management, General
Salt Lake Community College
Web Development And Design
ABOUT SUZY MCCRORY
Messy operations aren’t a failure — they’re usually a sign that growth has outpaced the system.For a long time, I could feel that our operations were messy—but I didn’t yet have the language for why.Things worked… until they didn’t.Information lived in people’s heads.Processes depended on “just knowing.”We were solving real problems and moving fast—but the systems underneath it all were stretched thin.What I’ve learned over 15 years across healthcare, financial services, and education is this: messy operations aren’t a failure. They’re usually a sign of growth.Once I had the frameworks, tools, and vocabulary to name what wasn’t working, clarity followed. Not overnight—but steadily.One process documented.One workflow simplified.One decision moved out of a bottleneck and into a system.Today, I’m a strategic business and operations leader with an MBA, working hands-on in a fast-moving service organization where reliability, communication, and people-first systems matter every day.I focus on turning messy operations into scalable systems that support both performance and the humans doing the work.I’m especially drawn to:• Operational excellence that works in the real world• Cross-functional collaboration and stakeholder alignment• Data-informed decision-making• Building systems that scale without burning people outHow I try to show up:Purpose: Learn, extract joy from the journey, solve meaningful problems, and be an influence for goodPromise: Invest energy in the right resources, companies, and peoplePrinciples: Curiosity • Empathy • Growth mindset • Stay hungry, stay foolish • Just freaking do itIf your operations feel messy, you’re probably closer to clarity than you think.
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