Suzanne Smith
- Role
- Director, Patient Experience at Main Line Health
- Location
- Swarthmore, PA, US
- LinkedIn followers
- 500 followers
About Suzanne Smith
Healthcare leader with proven success in the areas of patient experience and service…
Experience
Director, Patient Experience
Aug 2022 — Present
Scope of responsibility include patient experience, performance improvement, patient/guest relations, CAHPS measures, complaint/grievance management, and volunteer service. Key areas of focus: • Improving the patient experience with nurse and physician communication through best practice service excellence and patient engagement strategies • Understanding data and how it relates to improving the overall patient journey • Developing a learning culture, including sharing of best practices, through ongoing coaching of clinical and essential service staff to understand the value of patient experience • Restructuring patient experience as a tool to improve the patient journey
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