Suzanna Shaw
Director of Customer Service @Essex County Council
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WORK HISTORY
Director of Customer Service @Essex County Council
Restructured large complex teams to be proactive evidence driven services • Delivered significant transformation to ways of working embedding lean and efficient methods focused on improving end to end customer journeys • Led key part of the Essex response to the pandemic • Delivering wide scale digitisation of services • Focused on optimising services that deliver sustainable efficiencies
EDUCATION
De Montfort University
Diploma in Management, Management/Business
Southern Cross University
Master of Business Administration - MBA
CILEX Law School
Diploma in Law and Practice
London Business School
Crisis Leadership and Human Behaviour
Anglia Ruskin University
Post Grad Dip Business, Management/business
Bayes Business School
Leading Digital Transformation
CILEX Law School
Certificate in Law and Practice, Law
SKILLS
ABOUT SUZANNA SHAW
A highly experienced Service Operations Director with track record in delivering business…
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