Suzi Mirchel
Senior Manager, Product Analytics & Insights @Zelis
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WORK HISTORY
Senior Manager, Product Analytics & Insights @Zelis
Drive the strategic development of product analytics and insights programs, ensuring data structures, governance, and operational processes support scalable internal and external insight needs- Lead and mentor a team of product analysts responsible for hands-on analysis and insight delivery, while setting the standards and strategic direction for insight quality, enablement, and usage- Own client-facing product analytics and usage intelligence, translating complex product data into clear, credible narratives that inform product strategy, client decision-making, and investment priorities across three enterprise product lines- Develop and maintain product usage insights, reporting standards, and enablement frameworks used by internal teams and external clients to understand product value and adoption- Partner cross-functionally with Product, Client Success, Sales, and Leadership to ensure insights are trusted, repeatable, and operationally governed- Bridge analytics, storytelling, and enablement—ensuring insights are not only accurate, but usable, relevant, and impactful as product roadmaps and market needs evolve.
EDUCATION
Central Washington University
Bachelor's of Communication, Public Relations, Advertising, and Applied Communication
University of Washington
Master of Arts - MA, Digital Communication and Media/Multimedia
Clark Community College
Associate's Degree, Graphic Design
SKILLS
ABOUT SUZI MIRCHEL
I design and scale insight and enablement programs that turn complex systems into trusted, actionable decision-making tools.I specialize in high-change environments—across SaaS, healthcare tech, travel tech, and live events—building scalable analytics, governance, and enablement frameworks that help teams understand what’s happening, why it matters, and what to do next.Currently, I lead product analytics and insights strategy at Zelis, designing enterprise-scale programs that support internal teams and external clients. My work sits at the intersection of strategy, storytelling, and execution, with a focus on data quality, governance, and adaptability.Known for bridging disciplines and creating clarity in ambiguous spaces
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