Suzie Manalang
Team Leadership | Process Improvements | Relationship Building | Procedure Development | Business Transformation
- Role
- Manager, Client Outplacement Services at Right Management
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Suzie Manalang
Client Experience & Service Delivery leader with deep expertise in managing complex…
Experience
Manager, Client Outplacement Services
Aug 2021 — Present
As the Manager of Client Outplacement Services at Right Management, I lead a dedicated team of 13+ direct reports dispersed across North America. My responsibilities encompass a wide range of crucial functions, including Client Career Management coordination, Business Intake, Revenue optimization, Global Coordination, and compliance expectations. My focus is on optimizing operational support and driving process improvements to ensure seamless service delivery.I excel in developing robust relationships across all organizational levels to enhance client satisfaction, retention, and business growth. By collaborating closely with Sales leaders, Operations Teams, Sales Account Directors, Regional VPs, and the Client Outplacement team, I ensure high-quality service delivery and client support.Key highlights:• Leading a team focused on driving operational efficiency and continuous improvement.• Developing strategic relationships to drive renewal and growth outcomes.• Ensuring long-term client loyalty through superior customer service and strategic relationship management.I am passionate about fostering a collaborative environment and aligning goals across solutions to drive continuous improvement and deliver exceptional service to our clients at Right Management.
Skills
- Career Counseling
- Executive Coaching
- Organizational Development
- Career Development
- Performance Management
- Organizational Effectiveness
- Onboarding
- Employee Engagement
- Employee Relations
- Strategic Planning
- Leadership Development
- Change Management
- Talent Management
- Coaching
- Recruiting
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