Suzie Madrid

About Suzie Madrid

What do customers want when they shop? They want an amazing experience – from the moment they begin their shopping experience to the point of purchase. It doesn’t matter whether customers are shopping online or in an actual retail store; regardless, they want a smooth and enjoyable experience. This is where I come into play. Over my 20+ years in retail, I’ve continued to focus on improving the shopping experience for our customers. I operationalize the store’s vision. What many sometimes do not understand, is that there is a lot of planning, communication, and action into operationalizing an experience. There is work happening on the store’s floor (including the ecommerce store), in the back of the house, as well as with employees. Throughout my personal and professional experiences, I’ve honed the following:• I center the customer. That means, I look at operations from the customer’s point of view. • I look at the systems we have in place – both the technical and non-technical systems – and figure out ways to streamline.• I lead and grow world-class teams consisting of over 50 corporate and multi-unit leadership members.• I develop communication plans to “onboard” our teams in seeing and implementing our vision.Did I mention that I do this work for 3 of our 4 brands, within the Tailored Brands family, and for over stores throughout the US and Canada? And, that we’re continuing to grow? I’d love to chat with you to share how I make it happen.When I’m not managing operations, you can find me leading Crossfit classes, motivating and helping those on their wellness journey.

Experience

1. Director, Store Operations

   Tailored Brands, Inc.

   Jul 2020 — Present

   As Tailored Brands transforms, new leadership, growth, and opportunity emerge. We are driving a proactive approach leading with the customer to simplify and improve the experience through the voice of the customer. By listening to the feedback, we are identifying areas for improvement on and off the sales floor making it fun and easy to shop while increasing the speed of check out. With constant improvement of store efficiencies through process optimization, the team is developing and maintaining the Division of Responsibly program and back of house standards. Working with our technology partners, we are stabilizing current and evolving the future of our store systems including enhanced mobile experiences. As a store operations team, we nurture cross functional partnerships to execute our corporate strategies, including our change management approach to drive faster end user adoption and utilization of implemented projects and initiatives. I am a member of the Store Operations Leadership team, engaged in creating store strategies, build operational excellence and create a Customer-Obsessed mind-set across multiple brands. Cultivate, mentor and maintain positive working relationships with employees, executive peers and other business partners.

Education

• Ohlone College

  Associate's degree, Liberal Arts and Sciences/Liberal Studies

• California State University, Hayward

  Business Administration and Management, General