Suzie Dadoun

About Suzie Dadoun

Program Manager with 15+ years of experience helping cross-functional teams ensure successful development and implementation of enterprise-integrated products for mobile and web, who brings a proven track record of success in refining requirements, authoring user stories, and driving execution of user acceptance testing. ACCOMPLISHMENTS• Conducted thorough root cause analyses on project delays, allowing for the development of risk mitigation strategies and ensuring timely project delivery• Business Operations: Identified opportunities for automation in repetitive manual tasks, leading to a 20% reduction in processing time and improved accuracy• Established a culture of continuous improvement, implementing regular feedback loops and agile methodologies that led to ongoing operational enhancements• Led cross-functional team to deliver a complex software project on time, resulting in the successful implementation of a new integrated application resulting in a 16% reduction in call handle timeCORE COMPETENCIES Project Management| Release Management| Cross-Functional Collaboration| Agile Methodologies| Change Management| Stakeholder Management |Adaptable |Negotiating Solutions |Root Cause Analysis |High EQRequirements Gathering |Authoring| User Stories| User Acceptance Testing | Program ManagementQuality Process Improvement |KPI Creation and Analysis |Training Documentation |SOP DocumentationLEADERSHIP PRINCIPLESCustomer Focused | Earn Trust | Take Ownership | Deliver Results | Dive Deep | Insist on High Standards

Experience

1. Business Analyst Project Manager

   Slalom

   Jan 2023 — Present · Seattle, WA, US

   Scrum Master | Business Analysis | Data Analysis | Change Management | Process Improvement• Manage monthly releases of new meters for Azure Business Operations• Act as conduit between Business stakeholders and technical teams to implement business requirements • Trusted Advisor/SME to business planner on business rules, release workflow and schedule• Perform data analysis, troubleshoot issues and manage escalations with engineering teams• Identify and implement process improvement• Document changes to processes and business rules

Skills

• Disaster Recovery
• Business Continuity
• Incident Management
• Deployment
• Analysis
• Software Project Management
• Release Management
• Solution Architecture
• IT Management
• System Deployment
• Vendor Management
• IT Strategy
• Enterprise Software
• Program Management
• IT Service Management
• Enterprise Architecture
• Itil
• Cloud Computing
• Sdlc
• Management
• Software Development Life Cycle (Sdlc)