Suzi Medeiros
Transforming Contact Centers into AI-Driven Revenue Engines | Cisco CX & AI Specialist | CCaaS | Cloud
- Role
- Contact Center Account Executive at Cisco
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Suzi Medeiros
I’m a Strategic CX and AI Sales Leader with around 20 years of international experience, focused on helping organizations transform how they connect with their customers. I drive customer experience transformation through AI, cloud, and omnichannel strategies, turning complex challenges into practical, business-driven solutions. My approach is deeply consultative and grounded in real-world insight. I work closely with agents, supervisors, and leadership teams to understand what is truly happening on the ground and design solutions that empower people and elevate performance. I believe the future of customer experience is human-centered and AI-enabled, where technology strengthens connection, improves outcomes, and creates meaningful interactions at scale.
Experience
Contact Center Account Executive
Sep 2024 — Present · Atlanta, GA, US
Drive customer experience transformation across a large territory through CX and AI-led initiativesLead full sales cycle, from discovery to executive alignment and deal closureAdvise senior leadership on CX strategy, AI adoption, and digital transformationDeveloped a “shadowing methodology” to uncover operational gaps and improve performancePosition CCaaS, CPaaS, and AI solutions as business outcomes, not just technologyLed migrations from legacy platforms to scalable cloud environments
Education
Dublin Business School
Master of Business Administration (MBA), General Sales, Merchandising and Related Marketing Operations
2015
Unioeste- Universidade Estadual do Oeste do Paraná
Ciências Contábeis, Exatas
2002 — 2006
Dublin Business School
Master of Business Administration (MBA), General Sales, Merchandising and Related Marketing Operations
2015 — 2016
Fasul- Faculdade Sul Brasil
Especialista em Gestão de Pessoas, Human Resources Management and Services
2007 — 2009
Skills
- Português
- Negociação
- Business Planning
- Pdca
- Negotiation
- Operating Systems
- Liderança De Equipe
- Dos
- Itil
- Portuguese
- Pmbok
- Marketing Comercial
- Sap
- Telecomunicações
- Sistemas Operacionais
- Telecommunications
- Microsoft Excel
- Erp (Planejamento De Recursos Empresariais)
- Trade Marketing
- Das
- Business Strategy
- Planejamento Empresarial
- Pmi
- Microsoft Word
- Armazenamento Por Conexão Direta
- Team Leadership
- Erp
- Pmi (Project Management Institute)
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